Q:What’s the Shipping Methods?

A:For international shipping, we offer  Express mail and Register Air mail service etc. You will get free shipping .We will do our every effort to make sure you receive the parcel in time but we are NOT responsible for service transit time. Transit times are provided by the carriers and may vary with package origin and destination, particularly during peak periods. If you do have a deadline for delivery please leave a message when placing the order or consult us first and if the parcel does not arrive on time it will not be an excuse to cancel your order.

The risk of loss or delay or extra costs would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.

Q:How about the Shipping Time?

A:Your order will be confirmed in 24 hours and handled in 48 hours, and 6-10 business days to your destination normally.

Q: How can you ensure that we can get the items?

A: Within 3 working days, we will email you details including order number, products lists, shipment info, etc.

Q: It's been two weeks, where is my order?

A: Shipment delay rarely happens as we arrange every order in 12 hours once we get your payment. But if there is any significant delay with your order we will contact you immediately.

Q: I am looking for some items that are not listed on your site, can you provide them?

A: If the items you like are not listed on our site, you can contact us via email, phone, live chat, etc. Once we get details about the products you need, like picture, etc, we will reply you as soon as possible.

Q: If I am not satisfied with the items, can I return them for a refund and how long does this take?

A: If your refund requirement is in accordance with our return policy, our trading depart will deal this with you, and it takes 20-30 days for your money to go back to your account since we submit the refund.

Q：Is it safe to shop in your website?

A：Our Checkout is 100% encrypted and secure. Your information is always safe and is never sold or shared with the third parties. We respect your privacy and take great care to safeguard information in our possession.